Swvle Privacy Policy
Last Updated: July 1, 2026
1. Introduction
Welcome to Swvle.
Swvle provides an AI-powered conversation and engagement platform that enables organizations to create branded conversational experiences for their customers, fans, visitors, members, and communities.
Our goal is simple: to explain what information we collect, why we collect it, how we protect it, and the choices available to you. We believe privacy policies should be easy to understand, not just legally compliant.
This Privacy Policy applies whether you are:
- Visiting the Swvle website
- Using a Swvle-powered AI experience
- Creating a Swvle account
- Managing an organization using the Swvle platform
2. Who This Policy Applies To
Swvle serves three primary groups of users.
Swvle
Swvle provides the AI conversation platform and related services.
We process information only as necessary to operate, secure, and improve the services we provide.
Organization Customers
Organizations—including businesses, sports teams, universities, municipalities, nonprofits, and brands—use Swvle to build AI-powered experiences.
Organizations control:
- Workspace configuration
- Branding
- Knowledge bases
- Uploaded content
- AI instructions and prompts
- Engagement campaigns
Organizations remain responsible for ensuring they have the appropriate rights to all information they upload to Swvle.
End Users
End users are people who interact with Swvle-powered AI experiences.
End users may:
- Interact anonymously
- Create a personal Swvle account
- Use the same Swvle account across multiple participating organizations
A Swvle account belongs to the individual user—not to any organization.
3. Information We Collect
Depending on how Swvle is used, we may collect the following information.
Information You Provide
Examples include:
- Account information
- Organization information
- Workspace settings
- Knowledge bases
- Uploaded documents
- Conversation messages
- Images and attachments
- Feedback
- Support requests
Information We Collect Automatically
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Language preferences
- Approximate location derived from IP address
- Cookies
- Session identifiers
- Usage information
- Diagnostic information
Information Organizations Provide
Organizations may upload content used to power their AI experiences, including:
- Documents
- PDFs
- Images
- Videos
- Websites
- FAQs
- Product information
- Policies
- Branding
- AI prompts
- Engagement campaigns
- Other organization content
4. Swvle Accounts
Many Swvle-powered experiences can be used without creating an account.
Some organizations may enable optional sign-in to provide additional features, including:
- Personalized conversations
- Saved conversation history
- User preferences
- Cross-device access
- Personalized recommendations
- Participation in organization-specific programs
A Swvle account is owned by the individual user and may be used across multiple organizations.
Organizations cannot access a user's activity with other organizations.
5. How We Use Information
We use information to:
- Provide AI-powered conversations
- Personalize user experiences
- Retrieve organization knowledge
- Maintain conversation history
- Deliver requested content
- Improve response quality
- Operate engagement features
- Protect the security of the platform
- Detect fraud and abuse
- Provide customer support
- Comply with legal obligations
We process customer information solely to provide and improve the services requested by that customer.
6. Organization Data and User Data
Swvle is designed to protect both organizations and individual users.
Organization Data
Organizations own the content they provide to Swvle, including:
- Knowledge bases
- Uploaded documents
- Branding
- AI prompts
- Workspace configuration
- Engagement campaigns
- Organization content
Swvle does not claim ownership of this information.
We process Organization Data only to provide the services requested by the organization.
User Data
Users own their personal Swvle account and profile information.
This may include:
- Account information
- Profile information
- Preferences
- Personal conversation history
Organizations receive only the information necessary to operate their own Swvle experiences.
Organizations do not receive unrestricted access to a user's activity across other organizations.
Swvle does not sell personal information.
7. AI Processing
Swvle uses artificial intelligence to power conversations and related platform features.
Conversation information may be processed to:
- Generate AI responses
- Search organization knowledge
- Retrieve relevant information
- Search publicly available web content where enabled
- Generate citations
- Personalize responses
- Improve service reliability
- Detect abuse and misuse
AI-generated responses may occasionally be inaccurate or incomplete. Users should independently verify important information before relying on it.
Swvle does not use customer content or conversation data to train general-purpose AI models unless explicitly disclosed and authorized.
8. Sharing Information
We share information only when necessary to provide the service or when required by law.
Examples include:
- With the organization providing the AI experience
- With trusted service providers that help operate the platform
- To comply with legal obligations
- During a merger, acquisition, or business transfer
- When you request or authorize us to do so
Information about our current service providers is maintained in our Subprocessor List.
9. Analytics
Swvle provides organizations with analytics that help them understand how their AI experiences are being used.
Examples include:
- Conversation activity
- Widget usage
- Feature usage
- Engagement activity
- Performance metrics
Where practical, analytics are presented in aggregate or summarized form.
10. Cookies
Swvle uses cookies and similar technologies to:
- Keep users signed in
- Remember preferences
- Improve security
- Measure platform performance
- Understand usage patterns
Users may manage cookies through their browser settings, although some features may not function properly if cookies are disabled.
11. Security
Protecting information is an important part of how we build and operate Swvle.
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
While no system can guarantee absolute security, we continuously work to improve the security of our platform.
12. Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain platform reliability
Organizations may configure certain data retention settings where supported.
13. Your Privacy Rights
Depending on where you live, you may have rights to:
- Access your information
- Correct inaccurate information
- Delete your information
- Export your information
- Withdraw consent where applicable
- Object to certain processing activities
GDPR Rights
If you are located in the European Economic Area, United Kingdom, or other jurisdictions with similar privacy laws, you may have additional rights under applicable data protection laws.
Enterprise customers may also request our Data Processing Addendum (DPA).
California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including the right to know, correct, delete, and access certain personal information.
Swvle does not sell personal information.
14. Children's Privacy
Swvle is not intended for children under the age permitted by applicable law without appropriate authorization.
Organizations are responsible for ensuring their implementation complies with laws applicable to minors.
15. International Data Transfers
Swvle and its trusted service providers may process information in countries where they operate.
Where required, appropriate safeguards are used to protect personal information transferred internationally.
16. Changes to This Policy
We may update this Privacy Policy from time to time.
When material changes are made, we will update the Effective Date and provide notice where required by applicable law.
17. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us.
Swvle, Inc.
Privacy Team